Privacy Policy

If you are a visitor to our website, you are entrusting us with your personal data. We are responsible for their protection and security. Please familiarise yourself with the privacy policy, principles and rights you have in relation to GDPR (General Data Protection Regulation).

Who is the administrator?

We are the controller for the processing of your personal data:

DeXter Laboratory s. r. o.
so sídlom: Galvaniho 7/D, Bratislava – mestská časť Ružinov 821 04
IČO: 50869019
DIČ: 2120506707

Company registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert number: 119492/B

If you have any questions about this document or the use of your personal information or wish to exercise your rights described in this document, you may contact our Responsible Person by email at or by writing to us at our company address.

What data we collect

In providing our services, we collect the following information about you:

Details at purchase

When you make a purchase, we ask you for the information necessary to process it. The only mandatory data are those without which we cannot send you the purchase and process your order, such as your name, e-mail address, delivery address, telephone number and the subject of the order.

You do not enter any information in our shop that directly relates to the handling of the money in your accounts. All currently offered forms of electronic banking (payment for goods via the Internet) are carried out directly on the bank’s website, which only provides us with information about the success or failure of the payment and your name or account number (so that we can identify the payment and return it if necessary).

The only data we store in this context is related to the function of “remembering” your card. However, this function is also provided by the bank, which is the only one that can match your card number with the anonymised data under which your card has been remembered by our system.

Details when creating an account

If you decide to create a user account with us, we also collect all the data related to this. The only mandatory data is your name and email address, which we use to communicate with you.

Creating an account with us is only compulsory if you buy digital content from us. We cannot make this content available to you without creating an account.

News and consumer competitions

If you give us your consent, we will also keep your email address for the purpose of sending you information about titles and weekly newsletters. If you contact us or take part in a survey or consumer competition, we retain data such as your name, contact details or the message or information you have delivered or communicated to us.

Data collected when using our services

When you use our services, we also collect data about how you use them. This is information relating to your interactions with our services, such as when you access our site, what you search for on our site, when you create an account, and when you log in to your account.

We also store your reviews, comments on our site, allow you to store your validity in lists or data about your completed orders.

We also collect information about the devices and computers you use to access our services, including IP addresses, browser settings, operating system information, or information about your mobile device, which website you access us from, the pages you visit, and information from cookies and similar tools.

How we use data

We use the information we have collected about you for the following purposes:

Provision of our services

Based on the information we collect from you, we can deliver our services to you in accordance with our Terms and Conditions. We use the data we collect from you when you place an order to process that order. We also need this data for our accounting and billing system.

Communication with you

We use your contact details to send you our notifications related to order processing and service provision or to respond to you when you contact us to ask us what is happening with your order, to tell us about a new delivery address, for example, or to ask us to otherwise change your details in your order or user account. We also process your contact data as well as your purchase data in case you make a complaint about the delivered goods.

If you have given us your consent to do so or if you have not opted out of receiving communications as part of the purchasing process, we will also email you commercial information about news and current offers that may be of interest to you.

You can easily unsubscribe from all emails by clicking unsubscribe in your inbox.

Security and protection of rights

We also use your data to ensure the security of the services we provide, to respond to claims made against us, in proceedings before government and other authorities that control our activities, and to enforce claims made against us.


We also use cookies and similar tools for all of the above purposes. For more information, please see the Cookies section.

Legal bases

in accordance with the requirements of data protection legislation, we must inform you of the legal bases for processing your personal data, which are:

  • Contract fulfilment – in the case of ordering goods and setting up a user account, when you are informed of the discounts to which you are entitled.
  • Fulfilling our legal obligations – when storing data about you and your order in our accounting system or when disclosing data to state and other authorities that supervise our activities or that resolve disputes or execute decisions.
  • Fulfilling our legal obligations – when storing data about you and your order in our accounting system or when disclosing data to state and other authorities that supervise our activities or that resolve disputes or execute decisions.

To whom we disclose data

We do not disclose, share, or share your personal information with any other entities, except in the situations described below:

If you require it from us

We disclose or make available personal data if you request us to do so. We make disclosures when you post your review of a vinyl or product or your comment. We make disclosures to third parties in the case of the delivery service you selected when you placed your order. We currently work with the following companies:

with registered office Kopčianska 3338/82A851 01 Bratislava – Slovakia, IČO: 48136999
The company is registered in the Commercial Register administered by the District Court in Bratislava I, Section. s.r.o., Entry no. 105158/B

Legal status: state-owned enterprise
Registered office: Praha 1, Politických vězňů 909/4, 225 99 IČ: 47114983
Statutory body: Ing. Roman Knap
Founder:  Ministry of the Interior of the Czech Republic Address: Nad Štolou 3, 170 34 Praha 7 – Letná, Czech Republic

In cases of external processing

Your personal data is held by some of our suppliers who process it for us, on our instructions and in accordance with this document. In doing so, they follow all necessary security, technical and organisational measures to provide your personal data with the required protection.

These partners currently include:

WebSupport, s.r.o.
(data centre)

Karadžičova 12, 821 08 Bratislava, Slovakia
IČO: 36 421 928, IČ DPH: SK2021869234, DIČ 2021869234

SuperFaktura, s.r.o.
(generation of invoices)

Pri Suchom mlyne 6, 811 04 Bratislava – Slovakia, IČO 46655034, DIČ 2023513470

Google Ireland Limited
(GSuite – storing information on consumer surveys and competitions)

Gordon House, Barrow Street, Dublin 4, Ireland

675 Ponce de Leon Ave NE, Atlanta, GA 30308 USA

Analytical and advertising services

We also work with partners who provide us with analytics and advertising services. These allow us to better understand how users use our website, place our advertising online and measure its performance. These companies may use cookies and similar technologies to collect data about your interaction with our services, as well as other sites. For more information about these services and how they can protect your privacy, please see the Cookies section.

For legal and damage prevention reasons

We may also retain or disclose your data to others in order to comply with legal obligations, to comply with requests from government and other authorities, to assert or defend our claims or in proceedings where others assert claims against us.

The categories of third parties to whom we disclose personal data for these reasons include, for example, courts, governmental and other authorities competent to exercise control over our activities, to settle disputes or enforce decisions, or our legal and accounting advisors and auditors.

Transfer to third countries

We do not actively transfer your personal data to third countries outside the EU. However, some of the partners with whom we cooperate in the processing of personal data do make such transfers, specifically to the USA. Those to whom they disclose such data in the US comply with the terms of the US-EU Privacy Shield and thereby provide an adequate level of protection for your personal data. For more information, please refer in particular to our Cookie Policy.

How long we keep the data

We retain personal data relating to your user account for as long as you have an account, as it is necessary for us to be able to operate the account for you. If you do not have an account set up (you did not create a password when you created your order), we will retain your personal data relating to the order you have processed for the necessary period of time, which is generally three years from the date of delivery.

Where we use your personal data for the purpose of delivering commercial communications to your email address or in other cases where you have given us consent, we will retain that data until you withdraw that consent. Where we use your data on the basis of our legitimate interest as described in the How we use the data and To whom we disclose the data sections, we will retain your data until the reason for processing it ceases to apply. However, we must warn you that even if one of the processing reasons ceases to apply, this may not result in us ceasing to retain your personal data. This is because we may, and sometimes must, process personal data for another purpose with a different legal basis.

What are your rights

The fact that we process your personal data gives you a number of rights. If you exercise any of the rights set out below, we will inform you of the processing of your request within 30 days of the date of receipt of your request by us. In justified cases, we may extend the above period to 55 days, which we will inform you of.

How to claim your rights

You can exercise your rights by sending an email message or a written request to our contact details listed in the Contact section.

Please include your first name, last name, email address, or permanent address in your application. If you do not provide this information, we will not be able to grant your application. We require this information from you in order to verify your identity and to prevent you from providing your personal data to an unauthorised person.

Right of access to data

You have the right to obtain confirmation from us as to whether personal data is being processed about you and, if we are processing your personal data, we will provide you with information about what data we are processing about you, for what purpose, to whom your personal data has been disclosed, whether it has been transferred to a third country and how long we will keep your personal data.

Right to correction

If you believe that our company is processing incorrect personal data about you, you can exercise this right directly in your account settings in the “My Account” section or ask us to correct it. We care about You should be sure to exercise this right whenever, for example, you move or any of your personal information that is important to your relationship with us changes.

Right to erasure (right to be forgotten)

You have the right to erasure of your personal data that we process about you if the following conditions are met and no legal exceptions apply:

  • the data are no longer necessary for the purposes for which they were collected
  • you withdraw your consent to the processing of your personal data and there is no other legal basis for processing it
  • you object on the basis of your particular situation to the processing of your personal data processed on the basis of legitimate interest and the legitimate grounds for processing do not prevail or you object to processing for the purpose of direct marketing
  • personal data have been unlawfully processed

If you cancel your account with us, we will proceed to delete the data where possible and cancel your account within 14 days. However, for technical reasons (e.g. data backup), it may happen that some data will be deleted after a longer period of time, which should not exceed 50 days.

Right to restriction of processing

You also have the right to ask us to temporarily restrict processing in the following cases:

  • if you believe that we are processing inaccurate personal data about you, until such time as the accuracy of that personal data has been verified
  • the processing of your personal data is unlawful and you choose to request restriction instead of erasure
  • we no longer need the personal data for processing purposes, but it is necessary for your own purposes of establishing, exercising or defending your legal claims

Right to data portability

You have the right to obtain the personal data that we process about you on the basis of consent and/or contract and that we process by automated means, in a structured, commonly used and machine-readable format. You may also transfer this data to another person, therefore, if technically possible, we will transfer your personal data directly to the controller of your choice at your request.

Right to object

You have the right to object on grounds relating to your particular situation to the processing of your personal data which is carried out on the basis of our legitimate interest, including the right to object to profiling based on our legitimate interest.

You also always have the right to object to the processing of your personal data if it is processed for direct marketing purposes.

Filing complaints

If you believe that the processing of your personal data by our company is in violation of applicable data protection laws, you have the right to file a complaint with our main supervisory authority – the Office for Personal Data Protection of the Slovak Republic, whose contact details can be found here. If you live in the Czech Republic, you also have the right to lodge a complaint with the local supervisory authority, the Office for Personal Data Protection, whose contact details can be found here.

If you live outside the Slovak Republic and the Czech Republic, you can find all the necessary information on this page.

What are cookies

Like many other companies providing services on the Internet, we use cookies, pixels and other technologies.

Cookies are small pieces of data that are stored on your browser or mobile device while you are browsing a website. Pixels are small images or “bits of code” found on a website or in an email that collect information about your browser or mobile device, and some may also store cookies.

Different cookies have different ‘shelf lives’ – different lengths of time they are stored on your device. Some cookies are deleted from your device after you close the browser window (session cookie), others remain stored on your device after you have finished browsing our website (permanent cookie).

Why do we use cookies?

Cookies allow us to remember your actions and preferences (e.g. login details, shopping cart order details) over a period of time so that you do not have to re-enter them each time you return to a website or move from one website to another.

Cookies also help us to understand what interests you on our website, whether it is clear enough for you and whether you can find what you are looking for on it. So we also use cookies to improve the user experience.

Cookies may also record other information such as the number of visitors to our website and which subpages of our website you visit most often. They are also used to show you advertising and site content that is relevant to your interests and needs.

What cookies do we use?

  1. Functional and technical cookies – These cookies ensure the proper functioning of our website, for example, they ensure the function of logging into a user account on the site, storing goods in the shopping cart, detecting unauthorized login attempts, or enable the effective display of content. Without these cookies, our website would not function properly, their use is necessary, their retention period is usually short, and therefore we do not ask for your consent to store and access them. In this category we also include cookies that allow us to store the contents of your basket without you being logged in.
  2. Analytical cookies – These cookies are used to collect data about traffic to our website, information about searches made on our site and also to find out how you move around our site so that we can make it as easy as possible for you to use. As we have implemented measures for these cookies to prevent their misuse (anonymisation on the part of our suppliers) and at the same time measures are implemented so that you can easily control and limit the use of these cookies, we do not ask for your consent to use them. We use the following third party solutions for these cookies:

Google Analytics

For more information on privacy, you can install a software add-on to refuse cookies.


Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta.
Information about privacy and the possibility to exclude the use of cookies.

3. Marketing and advertising cookies – We use these cookies to show you advertising that may be of interest to you based on your previous preferences and to carry out similar marketing activities. We only store cookies of this type on the basis of your consent. We use the following third party solutions for these cookies:

Google AdWords

Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Írsko
You can find more information on privacy here and you can refuse cookies here.

Facebook Pixel

Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Írsko
You can find more information on privacy here and you can refuse cookies here.

Your choices

There are a number of ways to manage or restrict how we and our partners use cookies and similar technologies:

Browser settings: although most browsers have a basic setting to accept cookies, their settings allow you to delete or refuse cookies. However, we must warn you that in this case some of the services provided may not function properly.

To learn more about your browser’s cookie controls, please click on the link below for your browser.

Internet Explorer

Third parties:
third-party solutions can be used to restrict cookies, for example at

Contact us

If you have any questions about the cookies and this document, please ask us at